Turning an uncomfortable moment into real change is basically Mark’s superpower.

A few years back, Mark was mistaken for being drunk while buying a bottle of wine at a Ponsonby Woolworths (previously Countdown). Classic cerebral palsy misunderstanding. Embarrassing at the time, sure, but what happened next is textbook Mark Wilson energy. Instead of getting angry and walking away, he asked for something better. Not for him, for everyone who’d come after him.

Woolworths’s leadership got involved fast. They apologised, scrapped the sticker-bandage responses, and asked Mark to help shape a new national training module for staff. Not as a token gesture, but as a genuinely needed voice on disability awareness, communication and how to get these moments right.

That’s the thing about Mark. He doesn’t chase conflict, he changes the room. He takes a moment most people would hide from and turns it into something that helps thousands of others. It’s the same thing he does onstage. He brings the messy, human stuff into the open, strips away the awkwardness and gives people language, clarity and confidence to do better next time.

His speaking engagements follow the same pattern. Real stories. Real humour. Real tools people can use, the second life gets awkward, confusing or unfair. Whether he’s talking to corporates, frontline staff, schools or leadership teams, he shifts people’s perspective without lecturing them, and audiences leave lighter, smarter and actually equipped to handle real-world moments like the one in that supermarket aisle.

If your organisation wants to build real awareness, communicate better, support customers and communities with more confidence, and actually walk the talk on inclusion, Mark’s keynotes and workshops land where it matters: in everyday behaviour.

This is what positive change looks like in real life. One uncomfortable conversation. One honest story. One room at a time.

Book Mark for speaking and workshops and bring that shift into your organisation.